RETURNS AND EXCHANGES
- All standard items may be returned within 7 business days of receipt of your order WITHOUT a restocking charge. Returns must be physically returned within the stated time frame.
- Special assembly orders will be charged a 15% restocking fee AT ALL TIMES.
- Return shipping is paid by the customer.
- Returns are not acceptable via phone.
- Cut items (chain, cable, or cable assemblies) cannot be returned AT ALL.
- All returns must have Shemonico’s permission PRIOR to returning the shipment and will not be accepted without an RA #. (return authorization)
- The items must be unused, unscratched, undamaged and the parts associated with the item cannot be missed.
- Return shipping will be paid by us if any items issues.
SHORTAGES or DAMAGES on any shipment should be claimed within 48 hours after receipt of the order.
- We do not offer REFUNDS, only company credit, except under extenuating circumstances.
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