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RETURNS AND EXCHANGES
- All standard items may be returned within 15 business days of receipt of your order. Returns must be physically returned within the stated time frame.
- Refunds will be charged a 20% restocking fee AT ALL TIMES.
- Return shipping is paid by the customer.
- Returns are not acceptable via phone.
- There is not restocking fee for exchanges.
- Cut items (chain, cable, or cable assemblies) cannot be returned AT ALL.
- All returns must have Shemonico’s permission PRIOR to returning the shipment and will not be accepted without an RA #. (return authorization)
- The items must be unused, unscratched, undamaged and the parts associated with the item cannot be missed.
SHORTAGES or DAMAGES on any shipment should be claimed within 48 hours after receipt of the order.
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